Camber Creative built an Epic Workstation Management application for AdventHealth, which is a custom web application that helps them manage their workstations for Epic.
AdventHealth is a large healthcare service company, with approximately 80,000 team members across almost fifty hospitals. As a large healthcare system, the organization has tens of thousands of workstations company wide. They needed a tool to enable them to more efficiently configure and deploy these workstations and eliminate the amount of manual effort required to do so.
Front line IT staff need to replace and add computers as part of their regular responsibilities. Epic’s traditional solution to reassign computers requires IT staff to login to a Linux workstation via SSH (aka Putty - Epic’s Secure Shell tool) and run commands to perform these actions. This is problematic, as this requires the technician to have SSH access to a Linux server to execute these commands manually.
Due to the security implications, technical expertise requirements, and configuration requirements associated with complex healthcare systems, Epic often recommends building a custom web application to allow IT tech staff to perform these actions securely and more efficiently. Without a custom solution, delays will occur because permissions for IT tech staff are limited and will not be granted on a wide scale. This places a bottleneck on the administrators to perform these actions from tickets. This ticketing delay could cause a workstation to be unavailable for days.