AdventHealth is one of the largest nonprofit healthcare organizations in the United States serving more than 5 million patients annually with over 80,000 employees at 45 hospital campuses across 10 states.
Rx Plus Pharmacy, AdventHealth’s internal mail order pharmacy, required a complete overhaul of the digital prescription management experience they offered to patients.
The old patient dashboard offered patients the ability to register and refill orders, however, it was missing a number of critical features for patients, such as:
- a mobile-friendly user experience
- seamless new user onboarding and registrations
- dosage, refill eligibility dates, and authorized refills remaining
- transfer prescriptions to Rx Plus Pharmacy
- dynamic shipping options with variable pricing
- send notes to pharmacy staff with order
The Rx Plus Pharmacy patient dashboard needed to operate seamlessly with the specialized pharmacy management software that powered the entire pharmacy operation at Rx Plus. This type of integration is typically enabled by an Application Programming Interface (API), which allows our engineers to reliably send data to and make requests from the third-party software in pre-defined ways.
In this case, the pharmacy management software did not offer an API, making it much more challenging to navigate the need to securely and reliably move data between the patient dashboard and the back-office pharmacy software to register patients, create new orders, display existing order statuses, and more.