eDispatches is a leading service provider, modernizing the emergency dispatch experience for fire departments and first responders all across the United States. Their solution turns local emergency radio and computer-aided dispatch alerts into text messages, phone calls, and app push notifications delivered directly to first responders' phones.
Upon approaching Camber, eDispatches had already built a successful business on top of their complete solution, including their mobile apps for iOS and Android.
While exceptionally reliable, their apps were showing their age from a user interface design standpoint, and had significant user experience enhancement opportunities like making the app easier to adopt, adding personalization options for individual users, and developing all-new features to improve emergency responses and the life-saving work of their first responder subscribers.
Because the technical architecture was already mature, we had to be cautious not to introduce user experience changes in the client apps which would cause disproportionately large rework on the apps' back end programming.
We needed to practice some constraints-based design to not only ensure that we did not design impractical solutions, but also that we created the most delightful user experience improvements possible–all the way up to the achievable limit within the desired timeframe.